Effective January 1st, 2019
The privacy and security of your personal information is very important to us.
At Greens Storage, we believe it is important to protect the privacy of our customers, as well as the privacy of visitors to our website. We know that you care about how your personal information is collected, updated, used and shared, and we want to help you make knowledgeable choices about the information you provide to us.
This policy explains:
- What information Greens Storage gathers from you.
- How Greens Storage uses the personal information you share with us.
- What personal information, if any, Greens Storage may share about you and the conditions we use to protect your information if it must be shared.
- How Greens Storage uses "cookies" and "IP addresses".
- What kind of security measures Greens Storage takes to protect your information from accidental loss or disclosure and how Greens Storage will inform you in the event of a security breach.
- The manner in which you can have your personal information updated or corrected or restrict Greens Storage’s use of that information.
- Other things you should know about privacy, information security, and Greens Storage.
Types of Information Greens Storage Collects About You
Greens Storage collects information that you provide to us or that we learn about you from the use of our website. We receive and store information you enter on www.greensstorage.com or give to us in any other way. For example, you may provide information to us when you make a reservation for our storage services, enter into a lease agreement with us, make a payment on your account, or make a customer service request or inquiry. As a result of those actions, you might supply us with such information as your name, address, phone number, email address, payment card information, Social Security number, driver’s license, insurance coverage information, and photos of stored property. We may keep a secure hard and/or soft copy backup of these items. This customer data is only exposed to our company’s agents and representatives. We have a secure online web portal for payment that allows customers to save their credit card information inside. We also automatically receive and store certain types of information whenever you visit our site. We might also receive information about you from other sources, such as when communicating with you regarding special offers that we think will be of interest to you, and we may add that information to the existing information we collected about you.
How We Use Information About You
We use information we have collected about you to provide you with our storage and other services, to respond to customer inquiries and complaints, to maintain and collect payment on your account with us, to enforce your agreements with us, and to provide you with marketing and promotional information about services we believe are of interest to you. We do not sell your personal information to third parties for any reason. We do not disclose your personal information to unaffiliated third parties who may want to offer you their own products and services unless you have requested or authorized us to do so. We may share your personal information with third parties or affiliates where it is necessary for us to provide you with the services you have requested, collect payment, or do something that you have asked us to do. For example, we may share your personal information to third parties or affiliates with whom we have contracted to perform services on our behalf. Companies that act on our behalf are contractually obligated to keep the personal information we provide to them confidential and to use the personal information we share only to provide the services we ask them to perform.
Greens Storage collects and uses personal information from you in several other ways:
Website Usage. Greens Storage may observe your activities, preferences, and transactional data (such as your IP address, browser type, and operating system) relating to your use of our website. While we may collect or log this information, we generally do not identify you or match this information with your other personal information. We may use this collected or logged information in order to provide better service, facilitate our customers’ use of the website, track usage of the website, and to address security hazards. Greens Storage also may use this information to track aggregate traffic patterns throughout our website. We may use aggregated, statistical information to describe our customer audience, services, and to develop partnerships with third parties to offer services in which we believe our customers will be interested.
Online and Off-line Transactions. You may be asked to share personal information in order to complete a transaction and when you use our website. For example, when you submit a payment by phone or otherwise, you may be asked for information needed to complete your order, to contact you to confirm the order, and to provide related customer service. This information is used, for example, to affect your transactions, create and share aggregate reports about these transactions, and perform financial fraud screening services for transactions between you and Greens Storage. For certain transactions, such as online bill payment, we will assist you in creating a user id and password to protect your account information with us.
We are in compliance with the requirements of the COPPA (Children’s Online Privacy Protection Act). Children under 13 should not send any information about themselves to Greens Storage. If a child under 13 submits information through any part of Greens Storage’s website or otherwise provides such information to Greens Storage, and we learn that the person submitting the information is a child, we will attempt to delete this information as soon as possible. Because we do not knowingly collect any personal information from children under 13, we do not use or disclose such information to third parties.
Our Security Practices
Our internal data security policies restrict access to customers’ personal information to authorized employees, agents, and subcontractors with a “need to know,” and we train such persons on the protection of your information. These persons may use our customers’ personal information for Greens Storage business purposes only. Our employees are bound by our policies to maintain the confidentiality of our customers’ personal information. Employees who violate their confidentiality obligations are subject to disciplinary action, up to and including termination.
We maintain physical, electronic, and procedural safeguards that are designed to guard our customers’ personal information. For example, for the security of your online visit to www.greensstorage.com, we may make use of secure server software (SSL) and firewalls to protect your information from unauthorized access, disclosure, alteration, or destruction. Personal information is maintained within a secure Windows NT Server environment. We may also use encryption techniques and/or authentication procedures. Unfortunately, no data transmission over the Internet or internal security system can be guaranteed to be absolutely secure. As a result, while we strive to protect your personal information, Greens Storage cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.
In the event of a breach of the confidentiality or security of your personal information, we may attempt to notify you as necessary by email or other means so you can take appropriate protective steps. By using our website or providing personal information to us, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of our site or your account with us. Unless you indicate otherwise, we may notify you using the most current email address you provided to us.
What Are Cookies and How Does Greens Storage Use Them?
Links to Third Party Sites and Websites Containing Greens Storage Branding
Our website may contain links to third party sites. Please be aware, however, that Greens Storage is not responsible for and cannot control the privacy policies of these other sites or their practices. We encourage you to read the privacy policies for these other sites, as they may differ from ours.
Contact Preferences and Accessing Your Personal Information
You have certain choices when it comes to how Greens Storage uses your personal information. You may choose not to receive information about new services and special promotional offers from us by direct mail and/or email. If you elect not to receive such marketing information by direct mail or email, Greens Storage may continue to contact you as necessary to service your account. You can change your contact preferences by emailing us at email@example.com or by writing to us at the physical address set forth further below.
Keeping your account information accurate and up to date is very important so we can provide you with excellent service. If your account information is incomplete, inaccurate or not current, please contact Greens Storage customer service at firstname.lastname@example.org.
What Else Should I Know About My Privacy?
Calls may be recorded for quality and training purposes.