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FREQUENTLY ASKED QUESTIONS

SELF-STORAGE FAQs
BOAT & RV FAQs

  • When can I move in?

    If there is a storage space available that meets your specific storage needs you can move in anytime.

  • How much notice needs to be given before I move out?

    We require a 10 day notice before you move out. Intent to Vacate

  • What type of documentation do I need to provide in order to rent a space?

    We require a government-issued ID (examples: driver’s license, state ID, or passport). For a comprehensive list please download our "Move-In Checklist" under the Forms tab.

  • Do I need to sign a long-term lease?

    Leases are month to month. We do offer term options for 6 months and one year.

  • Does there have to be someone in the office to let me through the security gates?

    No. At the time of signing you will be given your own security access code that will allow you access from 6AM to 10PM, 365 days a year.

  • What forms of payments do you accept?

    Checks, money orders, VISA, American Express, Discover and MasterCard. Cash payments in person only.

  • Do you sell boxes and storage supplies?

    Yes. We sell various moving supplies in our office.

  • How do I know how much storage space I will need?

    You can either use our Storage Estimator on our website or call our management team for assistance.

  • Can I just stop by to view the facility and storage spaces or do I need an appointment?

    Stop by any time during business hours from 8:30AM to 5:30PM, Monday through Saturday.
    It is a good idea to call ahead and check size availability before you visit.

  • Do I need to bring my own lock?

    We encourage tenants to bring their own locks at time of move-in; however we also have locks available for purchase.

  • Are there any items that I am NOT able to store?

    Liquids, explosives, flammable liquids, toxic materials, perishables, firearms and ammunition. Please contact us if you have any questions regarding a specific item.

  • What is the initial cost to rent a space?

    We prorate the rent depending on the day you move in plus a one time administrative fee of $20.

  • What do I need to bring to the office during my move-in?

    Please provide the following when moving-in:

    One of the following forms of identification: state-issued identification card, driver’s license, passport, or military ID.

    Proof of Insurance and registration if storing a Vehicle, RV, Boat, or Trailer.

  • How are Greens Storage facilities secured?

    Each Greens Storage property was built with the primary intention of security in mind. Each facility has security cameras, is fully fenced, and has lighting during the evening hours. In addition, you may only enter with your unique gate access code, and on top of that, only during access hours.

  • Can anybody enter the storage facility or is an access code required?

    Only customers are allowed on-site. Our facility has an electronic gate system which can only be opened by a unique access code that is assigned to each individual customer.

  • Can I pay my bill online?

    Yes, you can pay your bill online via our secure online payment gateway.

  • Do I need to give you a notice when I am ready to move-out?

    We require a 10 day notice before you move out. Intent to Vacate

  • What types of vehicles can be stored?

    RVs, boats, trailers, automobiles, motorcycles, commercial vehicles, semis, and large tractor trailers.

  • Do you have a dump station?

    Each Greens Storage property is unique. Please call the facility you are interested in to find out all of the amenities offered at that site.

  • Do you have a propane station?

    Each Greens Storage property is unique. Please call the facility you are interested in to find out all of the amenities offered at that site.

  • Do you have a wash area for my vehicle?

    Washing or rinsing your vehicle is not allowed on-site by our customers. We work with a few mobile detail and washing companies that are authorized to wash your vehicle on-site, as they will perform the necessary cleanup and mitigation.

  • Can I work on my vehicle on-site?

    You are allowed to perform any mechanical maintenance necessary to make your vehicle road ready (change a tire, battery, etc) but no major mechanical work can be performed on-site.

  • Does your site offer enclosed RV storage?

    Each of our Greens Storage properties have different amenities and features. Our Valley Center site offers enclosed RV storage units and our Temecula property offers covered RV storage spots.

  • Can I buy RV or trip supplies from Greens Storage?

    Yes. We sell various last minute camping and RV & boat maintenance items.